Tried to buy local, no sale.

Started 7 months ago | Discussions thread
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nrwhitman
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Tried to buy local, no sale.
7 months ago

looked online at a local camera store and saw they had an EM-1 in stock. Went over to handle it and check some features.   Really thought I would be walking out with one but I felt like I was at Best Buy given the quality of the service.   I asked questions to confirm some options and features and the answers I got were simply wrong.  Felt that the sales guy gave a wrong answer rather than admit he didn't know.  that or he was simply misinformed (terribly misinformed).

For example, asked about wifi. Was told it was only for photo sharing, not able to control the camera, and that to work it had to connect to a local wireless access point, and of course none where available.   All said with certainty.

Asked about the touch screen (thought it was off) and was told it doesn't have one.

Commented on the depth and breadth of the controls and he commented that the oly and panny controls are pretty confusing. Not a very good way to spin it if trying to sell the camera.

I don't know if he was making things up because he didn't want to bother looking up the answer, or if he really thought his answers were correct or what but he seeded doubt in my mind about the wifi capabilities and lost the sale. That and the thought that he may have knowingly lied really diminished the stores credibility. Really the only things they have to offer are the ability to handle before buying, product knowledge  Service and immediate gratification. i question their ability for service and product knowledge. Not worth the extra 6%.  Will probably order from B&H later tonight. Really did like the way it felt in my hands.

Should have been been a pretty easy $1400 sale for them.

Ok, got that off my chest.

Rick

 nrwhitman's gear list:nrwhitman's gear list
Olympus E-1 Olympus E-30 Olympus PEN E-PM1 Olympus OM-D E-M5 Olympus Zuiko Digital ED 70-300mm 1:4.0-5.6 +6 more
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