PIX 2015

Bait and switch

Started Feb 3, 2014 | Discussions thread
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gazis OP
New MemberPosts: 12
Re: Bait and switch
In reply to billythek, Feb 22, 2014

billythek wrote:

billythek wrote:

The question you didn't answer was, did you check with your card company as to why they declined the charge?
- Bill

Hi Bill,

I did; there was no record of a charge attempted from Adorama, let alone a declined one. The balance of the credit card was sufficient at the time I issued the order and thereafter. So it seems there was not even an attempt to carry out the order from the retailer side.



Well, you had a different experience than I have had in many transactions with Adorama.

You are out no money. They didn't take your money and ship you the wrong product. The deal just didn't happen.

And we have just your side of the story as to what happened.

Not really; the email thread I made available through a public URL also includes the story from the side of Adorama as well.

Well, what are you going to do now? I guess you could waste some money on a lawyer.

I will avoid Adorama in the future, primarily because I was not satisfied of how they treated me as a customer - even if, from their perspective, only a potential one. I find it simply unacceptable nowadays that a customer service representative does not respond to an email inquiry.

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- Bill

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