E-M1 just back from repair - hmmm

Started 6 months ago | Discussions thread
taz98spin
Regular MemberPosts: 457Gear list
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Not sure if this is similar experience.. but my experience with Customer Service
In reply to brick33308, 6 months ago

I had one of the first batches of Olympus FL-300R flashes.

It got really hot sometimes and it would shut off.  So I called customer service to complain.

They offered to look at it and sent me a prepaid shipping ticket that I needed to print off and attach to the box.

The morning I was going to go to UPS to ship it off, over in Japan, Olympus announced that there was an issue with the wiring, so I called customer service to let them know what Olympus Japan announced. I was put on hold for a few minutes, but when the customer service agent returned he said that my reporting was accurate.

He said serial number something through something had that issue.

So instead of sending my unit in and getting it repaired, they offered to just ship me a brand new unit that falls out of the serial number range.

Guess they don't need faulty flash units siting around?

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