My New 1DX Has Black Spots.

Started Sep 30, 2013 | Discussions thread
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Re: Minute Particle as seen via Viewfinder
In reply to tvstaff, Oct 18, 2013

tvstaff wrote:

Sent the Canon 1DX for the affected camera due to the phenomena as per the Product Advisories for service on 14 Oct, 2013.

Collected it on 17 Oct, 2013. Discovered minute particle through the viewfinder with black spot at the center bottom.

Sent for service on 18 Oct, 2013 and managed to clean it. Tested it on site with multiple quick shots and again another curvy minute particle appeared in the viewfinder on the right top corner. Service staff again managed to clean it too.

As stated in the Product Advisories, it is stated under Phenomena that...In some units of the models listed below, there is a possibility that the following phenomena may occur due to wear caused by insufficient lubrication within the camera's driving mechanism.' So inherently, the affected Canon 1DX is a defective camera in the first place. It explained the frequent appearance of the minute particles even though the affected camera has been serviced as in my case as stated above.

Have written to Canon and awaiting their position to deal with defective camera such as this flagship, top of the range Canon 1DX. I do not wish to visit the Service Center whenever there is another appearance of the minute particle in the viewfinder. Worst still, if the camera failed to operate in the future due to the presence of the minute particle even after being serviced by Canon.

Wondering if there is any official statement from Canon that they are doing something to ensure it would not cause this minute particle again?

For now you cant use the camera for critical situations until it's fixed. I know war correspondents who refuse to use the camera because they can only carry one body at times.

This 1DX issue is more serious than people think. The 1DX as made today is indeed defective in design, manufacturing and in any attempts to fix, refurbish or abate the defective mirror box.

Please share your statistical data (total number of bodies manufactured, number of complaints received, service orders processed, repeat incidents, etc. etc. etc.).

if Canon comes up with a fix Ill be the first to say so .

And who are you exactly that makes you saying so such a big deal?

But for all practical purposes I'm going on my 4th 1DX based on the very issue outlined in this thread.

Bad manuf. lots/runs do happen with all products (surprise!), I don't want to minimize the unfortunate fact that you (and a few others) seem to be pulling product from the same run - but it does not prove that all 1DX's are or will be problematic. Again, if you have no data, you have no credible position making such statements.  If all 1DX's are defective as you so certainly imply (again, where is your data?), there most certainly would be a lot more complaints than have been seen on a few forums.

The future repair bills and lack of reliability once the warranty is up are going to hurt Canon's most coveted customers. Honestly, if I were Canon, I'd be very worried. Its like a Doctor buying a scalpel that kills each patient, the doctor and the company all at the same time

And if I were you, I would be worried Canon will send me a cease and desist letter..... Keep beating this drum without substantiating data and see how far it gets you....

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