RX100m2 - Sony service experience

Started 11 months ago | Discussions thread
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RX100m2 - Sony service experience
11 months ago

I thought I'd share my recent experience with Sony USA service. My one-month-old RX100m2 developed a stuck lens cover blade.

August 28: camera received by Sony

August 29: status - "The Sony product that you have inquired about is currently with a technician. The repair has not yet been completed. Repairs take approximately 10 working days to complete."

August 30: camera mailed back to me

I was impressed.

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