Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty part 2

Started Jul 21, 2013 | Discussions thread
Sammy Yousef
Veteran MemberPosts: 4,407Gear list
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Re: Didn't try
In reply to Mako2011, Jul 22, 2013

Mako2011 wrote:

Sammy Yousef wrote:

Nikon built a faulty camera, couldn't fix it after multiple attempts and gave the OP the run around.

You're confusing companies. The company trying to repair the camera is not the company that manufactured it. The company repairing it is an INDEPENDENT SUBSIDIARY. Canon does it different and it really is a big difference.

Not to the consumer it's not. Since the manufacturer will direct a customer to deal with the subsidiary who acts on their behalf, the internal workings of Nikon (or Canon) don't enter into it when we're talking about the consumer's rights. The brand takes a hit when a customer is treated like this. The consumer does not buy a Nikon Japan D5100 camera or a Nikon Thailand D5100. They buy a Nikon D5100. And they don't get an option to send the camera back to the manufacturing subsidiary.

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Sammy.
My forum postings reflect my own opinions and not those of my employer. I'm not employed in the photo business.

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