Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty part 2

Started Jul 21, 2013 | Discussions thread
Sammy Yousef
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Re: their call
In reply to Mako2011, Jul 22, 2013

Mako2011 wrote:

Sammy Yousef wrote:

Mako2011 wrote:

Sammy Yousef wrote:

BirgerH wrote:

Solving the OP's problem has nothing to do with Nikon.

That's mind boggling. How anyone can think a faulty camera and multiple repairs is not the fault of the manufacturer.

No one said it wasn't. Your confusing the repair process with the manufacturing process.

No I'm not. "Solving the OP's problem has nothing to do with Nikon" is not an ambiguous statement.

Yes it may because solving Juggernaut122's issue may indeed have nothing to do with Nikon Japan. And based on the resolution he got, apparently it indeed did not have anything to do with the manufacture. Not sure, in the OP's case here, if the manufacture was ever involved in the problem resolution.

Nikon Japan? What are you talking about? Was the camera even put together in Japan? I don't think that model of camera is but I coiuld be wrong. The manufacturer's warranty may be provided by Nikon in another country but it's still Nikon.

Nikon attempted and failed to do the repair several times.

The Nikon repair facility the OP used in this case...is Not Nikon USA.

That's fine. Which country's implied warranty regulations would you like me to look up exactly? Most are very comparable and differ only in the detail of who's responsible in the first instance.

Only matters who's responsible for the warranty regards which issue your speaking of. Nikon USA, Nikon Japan, etc. Certain differences do come into play.

Only in terms of legalities. When it comes to that, if the camera is put together in Thailand Nikon Japan has very little to do with it. Except of course that they do have a hand in the setup, finances and policies of their subsidiaries world wide. Now you're suggesting a consumer needs to concern himself with the subtleties of running an international business and the organisation of it's holdings. As far as the consumer's concerned he or she has only one choice in who to deal with and that is Nikon locally.

Nikon do not allow 3rd parties to purchase parts from them anymore.

Not sure that policy holds with the independents in Europe.

It looks like they've had to waver a little in the US as well

http://shop.nikonusa.com/store/nikonprt/en_US/home/ThemeID.30573000

Not a waver at all. Nikon Parts store is Nikon USA...not a third party

Nikon parts store is a concession that they've had to make. The policy they had announced was that parts would not be supplied to third parties. I'm not familiar with the circumstances surrounding that back down.

http://www.dpreview.com/news/2012/03/12/Nikon-cuts-out-independent-service-companies

Hardly consumer friendly behaviour...

Actually very friendly...I can now order a door directly. Couldn't before

Yes now you may have to become involved in the specifics of the repair whereas before you could contract a 3rd party to do the work. Heaven help us from friends like that.

Now it may be true that the retailer is responsible and the buck stops with them to ensure the goods they sell work, but they can send the camera to the manufacturer for repair or have the buyer do so as an attempt to rectify the situation.

Not necessarily. The repair facilities, world wide, have different agreements with the manufacture. Works very different from how Canon works.

Regardless as soon as they accepted the camera for repair it's their responsibility to it correctly.

Yes, but not necessarily the manufactures, depending on the country we are speaking of.

Have you ever considered a career as a lawyer? I don't mean that as a compliment. If we're talking about the company's moral obligation it's clear that Nikon in the country of supply is responsible. If you tried to deal with Nikon Japan (or Nikon Thailand or whereever this particular camera is manufactured) they would refuse to deal with you and would direct you to the local company. So why are we even talking about this?

Clearly whichever company built the camera released a faulty unit. Whichever company did the repairs failed to fix it on multiple occasions. They all operated under the Nikon brand.

I'm not aware of anywhere that's against the law. Once Nikon accepts the camera for repair they're involved and responsible.

There are nuances. Certain Nikon repair facilities in Europe will accept a US body, and then the terms get fuzzy.

If they want to stick only to the letter of the law that's fine.

Sure...their call. I'm not commenting regards the subjective right or wrong...always pluses and minuses.

I find that statement disingenuous.

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Sammy.
My forum postings reflect my own opinions and not those of my employer. I'm not employed in the photo business.

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