Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty part 2

Started Jul 21, 2013 | Discussions thread
Mako2011
Mako2011 MOD
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In reply to Sammy Yousef, Jul 22, 2013

Sammy Yousef wrote:

BirgerH wrote:

Solving the OP's problem has nothing to do with Nikon.

That's mind boggling. How anyone can think a faulty camera and multiple repairs is not the fault of the manufacturer.

No one said it wasn't. Your confusing the repair process with the manufacturing process.

Nikon attempted and failed to do the repair several times.

The Nikon repair facility the OP used in this case...is Not Nikon USA.

Nikon do not allow 3rd parties to purchase parts from them anymore.

Not sure that policy holds with the independents in Europe.

Nikon also don't supply their service software to third parties. Therefore there is no one except Nikon that can do the repair whether parts are needed or firmware parameters need adjusting.

In the US that is true. It's done to combat grey market competition (Nikon USA is in direct competition with Grey Market).

Now it may be true that the retailer is responsible and the buck stops with them to ensure the goods they sell work, but they can send the camera to the manufacturer for repair or have the buyer do so as an attempt to rectify the situation.

Not necessarily. The repair facilities, world wide, have different agreements with the manufacture. Works very different from how Canon works.

I'm not aware of anywhere that's against the law. Once Nikon accepts the camera for repair they're involved and responsible.

There are nuances. Certain Nikon repair facilities in Europe will accept a US body, and then the terms get fuzzy.

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Sammy.
My forum postings reflect my own opinions and not those of my employer. I'm not employed in the photo business.

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My opinions are my own and not those of DPR or its administration. They carry no 'special' value (except to me and Lacie of course)

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