Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty part 2

Started Jul 21, 2013 | Discussions thread
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Leonard Shepherd
Leonard Shepherd Forum Pro • Posts: 10,446
Re: You seem determined not to be reasonable.

cerberusjf wrote:

it would void Nikon's warranty. Why would I try to do it myself and void the warranty when Nikon should do it under warranty?

NOWHERE did I suggest adjusting the autofocus yourself.

What I said included "If the camera does front focus it should do so with every lens at every zoom setting, and it is a simple adjustment, unless the camera has been damaged and the lens bayonet or mirror box are out of alignment, to put the camera right."

As the camera seems to have gone back to Nikon service it would be a simple matter for Nikon to check focus accuracy - as they normally do as part of any warranty work, and always do as part of a service.

On a detail if you check your camera instructions Nikon advise having the camera serviced every 2 years, or every year if heavily used. Most car owners have it serviced every year to ensure it continues to work in good condition.

Back to UK and EU law if a fault develops within 6 months of buying a new camera the retailer if asked normally has to provide a replacement or a refund. How the retailer sorts out the problem with a manufacturer then ceases to be the customers problem.

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Leonard Shepherd
Many problems turn out to be a lack of intimate knowledge as to how to get the best out of modern and often complex camera equipment.

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