Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty part 2

Started Jul 21, 2013 | Discussions thread
cerberusjf
Regular MemberPosts: 293
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Re: Lets hope
In reply to Mako2011, Jul 21, 2013

Mako2011 wrote:

And now you have a new camera so hard to understand the need to keep the disscussion going. You would have even had it sooner had you not made a certain demand. To date, seems they made good on their warranty.

What demand did I make?

You also had an affect on the service your received. It would be unrealistic to assume you had zero effect on the outcome. That's simply the realities of dealing with humans.

My attitude towards Nikon began to deteriorate when they failed to fix the problem, promised to give me priority service the second time and had me send the camera in mid December, just before the workshop closed completely for the holidays. The "express service" didn't even acknowledge receipt for almost 3 weeks. Yes the people who work at Nikon are human beings - who don't fix cameras over and over again. How much patience to Nikon expect their customers to have? If they fail to deliver time and again, what sort of reaction do they expect to get? I went to a workshop where they had a sign "Do it once - do it right". If I had done something wrong once, I would make every effort to make sure I put it right. If it happened again, I would expect severe consequences. I don't see any attempt from Nikon that they want to do it right once, twice, maybe three times?? That, and the time it takes makes Nikon service totally unacceptable.

Nikon are the ones creating the problems by not fixing equipment promptly and having a cavalier attitude.

Yes, your experience could have been a better one. It's not really the norm. The norm is some place in between the two extremes, IMO. Lets hope all parties involved improve.

Excuse me?? Let's pin the blame squarely where it belongs - on Nikon.

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