Sony Repair Service ...Almost the last straw

Started Jul 20, 2013 | Discussions thread
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Curtis Khan
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Sony Repair Service ...Almost the last straw
Jul 20, 2013

Hi All,

Please allow me to vent. Firstly, I am the owner of several Sony and Minolta cameras. a100, a500, a700, a900,a33, a55, a99, Nex 5n and Nex6. So I am a fairly loyal Sony user. The a100 and a33 were converted to Infrared.

My six month old a99 was sent in for repairs to the Laredo Repair facility. It was received on June 16th 2013. The repair as of July 19th has not been carried out due to a part being on back order. That is over one month!! I just spoke to a live help assistant to ascertain if I will get back any warranty time for my camera as the repair is taking very long. I also said it is very unacceptable that parts for an essentially brand new model should be on back order and that it may be prudent to just replace the unit. I earn a living from photography and it is my main tool.

Well, not surprisingly, the master of taking care of customers that Sony is, they inform me that I will not get back any warranty time. So if my defective camera takes a year to repair I'll be out of warranty with a product that I barely had in my possession.

I asked if I could speak to someone with more authority and was told that a Customer Satisfaction Specialist will contact me!! I can't call anyone . This person, should he call, will let me know what else can be done.

This is really getting to me. I can't believe the lack or service and the fact that there are no parts to repair my camera. Purchasing the a99 is by far my biggest photographic regret. Purchasing the HVL-60 is a close second!!

SONY a four letter word!

P.S. My Nex 6 also has a problem and I am scared to send it in.

 Curtis Khan's gear list:Curtis Khan's gear list
Sony RX100 Sony Cyber-shot DSC-HX50V Sony Cyber-shot DSC-RX10 Konica Minolta Maxxum 7D Sony Alpha DSLR-A100 +24 more
Sony Alpha DSLR-A500 Sony Alpha DSLR-A700 Sony Alpha NEX-6 Sony SLT-A33 Sony SLT-A55 Sony SLT-A99
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