Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
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Re: True
In reply to Sammy Yousef, Jul 19, 2013

Sammy Yousef wrote:

artlmntl wrote:

Mako2011 wrote:

May sound reasonable and may be but his "insistence" caused the person on the other end of the line to "reconsider" and in the end his the solution was the same just delayed and still no e-mail as is their policy. May be a bad policy but know that we know....

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My opinions are my own and not those of DPR or its administration. They carry no 'special' value (except to me and Lacie of course)

Could be, but you're right: Now that we know...

It's not just a bad policy. It's a terrible, nonsensical, customer hostile policy. Why are we making excuses for Nikon behaving badly? Why are we blaming the victim for not knowing internal company policy that is this bad? He didn't create the problem. Nikon did by having such a bad policy.

Hi Sammy.

In my opinion you are very wrong.

Every Company has intern policies - they do not publish them because they are internal.

The official policy are published to customers and for Nikon they are, that they will repair a broken camera. The unofficial policy could be that they will only repair under warranty twice, and then replace (could be cheaper for them). Giving such a policy in public by telling in a mail, they could never change it. And intern policies are to be changed whenever a Company wants it to.

It is normal procedure for every normal Company on this earth.

The message OP got is very normal procedure too - he was told an intern policy and of course no one would give that on paper. Because it was an intern message - not an official. The official is: We will repair your camera.

There is no customer hostility in this case, in my opinion.


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My forum postings reflect my own opinions and not those of my employer. I'm not employed in the photo business.

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