Refusal of DWI to deliver purchased item...urgent advice required!

Started Jul 8, 2013 | Discussions thread
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Jeff Peterman
Jeff Peterman MOD Forum Pro • Posts: 11,892
Re: Who should DHL pay for the lost item?

If you deal with a decent company, you shouldn't have to pay for something that doesn't arrive. But if the company has an option to pay for insurance on the shipped item, that is clearly an indication that you shouldn't expect a full refund (or a replacement item) if they can prove they sent it but it doesn't arrive. When you deal with a company from a different country things get murky.

But my main point wasn't whether or not the shipper should do the right thing and refund the money or replace the item. It was that DHL only has responsibility to the shipper in this case.

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Jeff Peterman, Moderator 7D and Phone/Tablet forums.
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