Refusal of DWI to deliver purchased item...urgent advice required!

Started Jul 8, 2013 | Discussions thread
Jeff Peterman
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Re: Refusal of DWI to deliver purchased item...urgent advice required!
In reply to bed bug, Jul 8, 2013

If it was shipped from Hong Kong, it could well be that they went "cheap" and under-insured it (or didn't insure it at all, leaving the default value). That means that DHL may only have paid out a small sum, such as $50, for the item even if it was worth much more. So, DWI refunded what they go back, not what you paid. Still bad on their part (and I wouldn't buy from them), but I can see their potential point.

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