Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
BirgerH
Senior MemberPosts: 1,323Gear list
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Re: Unfortunate
In reply to wlad, Jun 16, 2013

wlad wrote:

BirgerH wrote:

But be aware:

In the second year, you have to prove, that the issue was there from the start, or that it is an issue, with belongs to bad manufacturing. Thats the bad part of the 2 years of warranty.

First year, the burden of proof is the resellers - second year, it's yours. The Insurance Company takes over that burden.

Actually it's only the first 6 months when the reseller must prove your fault.

But this is not a real issue - even if the reseller really refuses to have your broken lens/whatever fixed and says that it's normal wear/you broke it/whatever - you can take the product to an authorized service center or an expert witness, and if they find out the product really is faulty (AF motor died for example), the reseller not only has to pay for the repair, he must pay for the expenses that you incurred to have the product checked.

Yes, you are right - my mistake - the first 6 month, the issue will always be assumed being there from the start.

In Denmark it is normally assumed too for the next 6 month, if there is no trace of violence or wrong use, but it is not the rule. Sorry for that.

Thats because, there will often be a stronger kind of warranty from the manufacturer, we call it "guarantee", Nikon got 1 year, superseding the first year of warranty.

BirgerH.

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