Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
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Daisy AU
Senior MemberPosts: 1,564Gear list
Re: good or bad
In reply to Juggernaut122, Jun 15, 2013

Juggernaut122 wrote:

Mako2011 wrote:

lock wrote:

He wrote "They finally agreed that since they cannot repair it that they would replace the equipment.

Yes, that is Nikon's unpublished policy.

When I asked them to send me a confirmation email that they were going to replace the equipment, they refused to, and told me that they would just try to repair it again."

Yes, that is there policy as well. It would have indicated replacement on the invoice though.

In the end, Nikon was not going to replace it at all. Unacceptable.

They were going to replace it...then they got pushed (in their mind...we don't know what was actually said). Unfortunately, I've seen this before when things are demanded. I would have simply recommend the OP take the replacement when offered. It will be offered again so only more time is lost. He will not get a refund, I suspect, based on similar reports. As it stands, they are going to try and "fix" it again. More time lost. I would learn from this, good or bad. I'm not saying OP is Wrong and Nikon is right, only saying he could have a new camera on the way with a brand new warranty...now he doesn't.

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My opinions are my own and not those of DPR or its administration. They carry no 'special' value (except to me and Lacie of course)

Hi Mako,

Really all I asked for were written directions on how the process of me getting a replacement camera would work.

I didn't push - just asked them to write down how the process worked - that is when they balked and told me they would just try another repair.

Very sleezy, IMHO. This product is under warranty & they are not honoring it.

I called again and they told me that they will have a manager track my return and work closely with me this time (they refused last time) to clarify what is going on, and how to proceed if they cannot fix it.

No need for a lawyer, the BBB does wonders with companies like this when they are screwing their customers who have a legitimate complaint. One more chance is all they get from me.

Thanks for the info.


Sometimes just the threat of getting the BBB involved does wonders (well, in Australia it's called Consumer Affairs instead of BBB) ... and some consumers even get the current affairs TV programmes involved ... the companies than jump to satisfy the customer and resolve the issue.

I would suggest to you to just send it back ... I would bet they will send you a replacement soon after.

Good Luck!  I feel for you and this big hassle.

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