Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
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Regular MemberPosts: 332
Re: Unfortunate
In reply to Mako2011, Jun 14, 2013

Mako2011 wrote:

Juggernaut122 wrote:

They finally agreed that since they cannot repair it that they would replace the equipment.

That is normal policy with NikonUSA. Three tries then replace. They do not publish this policy, and will not make it public.

Do you know why they do this? It is a pity they don't replace it the first time if they are not able to fix it properly.

When I asked them to send me a confirmation email that they were going to replace the equipment, they refused to, and told me that they would just try to repair it again.

You should have taken the replacement vs demand in writing prior to receiving. They will now wait before replacing. They can be sticklers about that. And will most likely drag it out now with the result being the same, you get a replacement, but longer than you would have liked.

Nikon are shooting themselves in the foot, if this is how they behave. They should be doing everything to resolve the problem as fast as possible, not the reverse. A customer does not owe Nikon any favours. It reflects very badly on Nikon and prosective customers should be warned about their poor service and attitude. In all the "should I get Canon or Nikon" threads I've seen, I don't think I've seen customer service commented on. And when you need it, it is very important, much more than how a camera feels in the hand imho.

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