Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
twamers
Regular MemberPosts: 213Gear list
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Re: Unfortunate
In reply to MikeInIndy, Jun 13, 2013

UK price for D7100 + 18-105 kit is £1,020 (includes vat) from Amazon UK at the moment. Many other retailers are in similar area.

And yes when we buy here and the item fails during warranty it goes back to the merchant. Generally the merchant must be given a chance to repair - a camera shop would therefore return to Nikon in the uk for a repair. If they can't repair you get your money back or a replacement from the merchant. The merchant reclaims their money from the distributor (Nikon) by returning the faulty goods to them. Basically covered in the uk by Sale of Good Act - goods must be of merchantable quality when sold.

Generally this works well - I don't know whether it really adds cost or not but there is more protection if things go wrong. Hope the OP can get some satisfaction soon.

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