Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
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Re: Unfortunate
In reply to wlad, Jun 13, 2013

wlad wrote:

Do you really have to deal with Nikon USA in the US ??

Here in Europe, we don't care what Nikon's or any other manufacturer's policies are - when something is broken, we go to the merchant that sold us the product. He has 2 shots at fixing it (ie having it fixed by the importer), after that it's money back. We don't deal with any distributors, importers or authorized service centers - it's the merchant's job. During the 2 years warranty period that is mandatory in Europe. Any warranty beyond those 2 years is optional, so it may require dealing with authorized service centers etc.

Yet people complain about why goods are so much more expensive there...

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