Warning - Nikon REFUSES to replace equipment they cannot fix, even if under warranty.

Started Jun 12, 2013 | Discussions thread
Mako2011
Mako2011 MOD
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In reply to wlad, Jun 13, 2013

wlad wrote:

Mako2011 wrote:

Juggernaut122 wrote:

They finally agreed that since they cannot repair it that they would replace the equipment.

That is normal policy with NikonUSA. Three tries then replace. They do not publish this policy, and will not make it public.

Do you really have to deal with Nikon USA in the US ??

Yes. As explained to me...In the USA they are an independent subsidiary in direct competition with grey market. For that reason Nikon no longer supplies parts to third party vendors/service centers. Biggest problem for Nikon USA was that the newer cameras require a big money outlay to get the software and hardware to service the current gen bodies. 3rd party service folks often did not spend the cash (understandable) to get the gear from Nikon and without it were bricking bodies that NikonUSA was forced to fix under warranty and in court order. So they cut out the 3rd party service folks to "fix" the issue and Nikon Japan supported it. Right or Wrong

Here in Europe, we don't care what Nikon's or any other manufacturer's policies are - when something is broken, we go to the merchant that sold us the product. He has 2 shots at fixing it (ie having it fixed by the importer), after that it's money back. We don't deal with any distributors, importers or authorized service centers - it's the merchant's job. During the 2 years warranty period that is mandatory in Europe. Any warranty beyond those 2 years is optional, so it may require dealing with authorized service centers etc.

Yes, in the US it is different. There is also an associated cost with doing it as Europe does it. Pluses and Minuses.

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My opinions are my own and not those of DPR or its administration. They carry no 'special' value (except to me and Lacie of course)

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