Lens dust and legal threat.

Started Mar 31, 2013 | Discussions thread
miked58
Senior MemberPosts: 1,470Gear list
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Just Spoke to the Canon Service Centre
In reply to Adrian Van, Apr 1, 2013

Adrian Van wrote:

Thanks for posting the photo. Image looks clean and sharp. Your photo posted of lens itself earlier also looked clean.

Do not let this guy bother you too much. You have sufficient documented (photo) proof of the quality of your lens it would seem. He has not sent you any pictures he has taken to backup his claims of dust.

Have a great day!

Hi Adrian

I just called the only Canon service centre in New zealand and spoke to a technican regarding dust.

They said there was absolutely no way anyone can tell when dust got in. Certainly the claim that it has been in there for at least  two years is rubbish. They said the environment in which it is used is the main issue and they have lenses that are a week old returned for dust cleaning.

This makes me feel a lot more confident that the issue is something related to the purchaser.

Canon provided me with a reference number for the conversation so I can use this in court if it gets to that.

When re-reading the correspondence they state that I am to refund the money then they will send the lens. They are not prepared to give any photo evidence. So I guess that I need to be firm on this and not let it get to me.

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Canon 650D, Canon 600D, Oly E-pm1, EFS 15-85mm IS, efs 10-22mm, 24-70L, 100-400L, 24-105L, EFS 18-135 STM, Tokina 50-135 f2.8, EFS 55-250mm IS, 580EX, Hensel and Elinchrom studio lights, Canon Ixus 80IS

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