Why is Nikon so slow at fixing botched repairs?

Started Mar 29, 2013 | Discussions thread
Eamon Hickey
Veteran MemberPosts: 3,160
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Re: Not so different than Canon, I'm afraid
In reply to roustabout66, Mar 31, 2013

roustabout66 wrote:

Liviu Namolovan wrote:

They're cheap and poor managed, that's why.

I own and have shot both Nikon and Canon for years but until Nikon gets their QC problems under control and reverses their policy of not selling parts to independent repair shops I will not buy another Nikon.

Although the rest of your post may be perfectly sound, I just wanted to make a small correction on Nikon's policy about selling parts.

Nikon USA still sells parts to independent repair shops -- but the independent repair shop must be an authorized Nikon service center. There are about 20 of those in the U.S., last time I checked, in addition to the two Nikon-owned and operated service centers in New York and California. There is a substantial investment necessary to become Nikon authorized, and most independent repair shops don't spend the money.

What Nikon USA stopped doing was selling parts to independent repair shops who are _also_ not Nikon authorized repair centers.

It's an important difference for several reasons.

But again, that does not in any way contradict the rest of your post.

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