Why is Nikon so slow at fixing botched repairs?

Started Mar 29, 2013 | Discussions thread
Joe Tam
Contributing MemberPosts: 524Gear list
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Re: Why is Nikon so slow at fixing botched repairs?
In reply to Shuttaperiso, Mar 29, 2013

They are slow.  And don't get the job done right the first, second and third time.

Each time the camera is sent in it takes about 3-4 weeks to come back.  When the job isn't done right this waiting time can stretch into months.  I looked at my records and the length of repair for:

camera 1:

1st repair:  22 days (crack by screen)

2nd repair:  24 days(circuitry replaced due to green balance problem from first fix, af problem developed)

3rd repair 29 days(af problem fixed)

camera 2:

1st repair: 23 days

2nd repair:  20 days(af problem)

3rd repair:  24 days and counting(af problems).

I have plenty of backups but this is getting ridiculous.

Shuttaperiso wrote:

Are they slow, or are you too impatient?

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