A Cautionary tale for anyone Using Warranty Service from Olympus USA

Started Mar 19, 2013 | Discussions thread
kgwhite
Senior MemberPosts: 1,624Gear list
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The Final Outcome
In reply to kgwhite, Mar 20, 2013

I have to say the response from Olympus has been extremely good. Within a few minutes of sending them an email with pictures a customer support person called to offer a new camera body. By the time I got to the UPS Store to ship back the remains of the old camera I got confirmation that they had shipped me a new one. That is real quality customer service. Had I been a professional services client I would have expected that level of performance but I'm just a consumer.

In the end I'll wait a couple of extra days to get new camera to replace one that is 10 months old with about 9,000 shutter actuations.

Thank you Olympus America.

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