X10 - Fuji (NJ) says water damage

Started Mar 20, 2013 | Discussions thread
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X10 - Fuji (NJ) says water damage
Mar 20, 2013


I saved up and finally got my X10 in Sept 2012. From the very beginning I had an issue with turning on the camera. I had to turn the lens barrel 2-3 times to get it ON many times. Apart from this, the camera rocked. Love every shot I've taken with it.

Over the last month the lens rotation got harder and harder until two weeks back I felt it was jammed.

I spoke to them and sent it over for repair. Today  to my surprise, they mailed an estimate of $541 for replacement saying they cannot repair a water damaged camera. The camera is still under warranty.

That camera was so well taken care by me. Not a single time have I even take it our when it was drizzling. How the heck can my camera get water damaged when I have never ever taken it out?

I called them at 6pm but all of their technicians were out.

Any advice on how to deal with this situation?



Fujifilm X10
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