Pentax Optio S review
Aweful support ruined what seemed a great camera. Silly small and light whilst still giving decent features was my aim - and I got that. Alas the lcd cracked in an incident so minor I can't even tell when it happened. Far worse - Pentax UK support has been terrible.
LCD screen cracked trivially and UK Pentax support have been shockingly poor. After sending my camera in, they first sent me an invoice for repairs. No cover letter or any pretence at customer care.
Then I get an invoice for a replacement - the totally inferrior 150sl - because they don't think my camera is economically repairable. Again, no cover letter or any pretence at customer care.
And I personally felt this should be covered by warranty.
Doesn't matter how good the camera seems if it breaks in 2 weeks and the manufacturer's response is to try and sell you a worse model. We'll see what happens when I complain.
Update: so I got to throw the camera away and buy one from a more reputable brand. I won't be buying Pentax again.
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|Nov 11, 2003|