D800 Left AF UK repair experience

Started Feb 27, 2013 | Discussions thread
Steven-T
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Refund/Replacement/Refurbished . . .
In reply to McKie, Mar 7, 2013

This is my experience with Canon (5D1, 5D2), twice.

While it is true that refund/replacement have to go through the retailer where the good was purchased, if a manufacturer, under warranty period, (repeatedly) cannot fix a problem, they (commonly) are willing to provide the owner with a separate refurbished unit. Of course, if the manufacturer declares that the product behavior is within specification, and "function as design", they will claim no responsibility.  If problem persists, and you are willing, maybe you can ask for a refurbished unit (and hopefully the same will not repeat)?

Just my 2cents.

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