D800 Left AF UK repair experience

Started Feb 27, 2013 | Discussions thread
Joe Porto
Senior MemberPosts: 1,025Gear list
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Re: D800 Left AF UK repair experience
In reply to McKie, Feb 27, 2013

McKie wrote:

I realise this post might frustrate some people. If that's the case skip over it.

My D800 has been back to Nikon UK (Richmond) twice now for back focus issues with the far left viewfinder sensors. It's still not sorted. The problem is most pronounced with wide angle lenses wide open but still exhibits it at 70mm which is a nightmare for portraits when I'm wanting to get an eye tack sharp.

I've been in touch with Nikon again. This time they don't want me to send the body in but rather submit RAW images which I have done.

There is a consistent problem with the left sensors which is not exhibited by the centre or right sensors. Given this inconsistency, my experience with previous autofocus cameras, and the cost of the professional D800 body I do not accept that these focusing errors are within an acceptable level of tolerance.
How do I pursue this to an appropriate resolution - should they provide me with a replacement D800 body or arrange for a refund from the sales outlet? The body was purchased around 10 months ago. Any lawyers with experience of retail law able to give me a steer?

Has anyone got experience of Nikon arranging a refund or a replacement body?

Much to my wife's confusion and frustration I have managed to get a used D3 body which I have much more confidence in. I do use my photography as a source of income and I need to have confidence in the kit I'm using.

Thanks in advance for constructive comments.

Not sure about the UK. In the US, a credit card company will usually have your back for at least 6 months, and some, such as AMEX are a year or more.

But the main thing is that it sounds like the particular service center you are working with may not have the capability to deal with the problem yet. Have you tried to research if any others have experience with the service center who have successfully had the problem resolved? Is there another service center that you can send it to that will honor the warranty?

You need to be pushy about it. If possible, try to show RAW files that show the issue at 70mm and f/2.8. I'm pretty sure they do their tests with a 50mm, but I think they test at f/2.8, not f/1.4.

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