D800 Left AF UK repair experience

Started Feb 27, 2013 | Discussions thread
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McKie
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D800 Left AF UK repair experience
Feb 27, 2013

I realise this post might frustrate some people.  If that's the case skip over it.

My D800 has been back to Nikon UK (Richmond) twice now for back focus issues with the far left viewfinder sensors.  It's still not sorted. The problem is most pronounced with wide angle lenses wide open but still exhibits it at 70mm which is a nightmare for portraits when I'm wanting to get an eye tack sharp.

I've been in touch with Nikon again.  This time they don't want me to send the body in but rather submit RAW images which I have done.

There is a consistent problem with the left sensors which is not exhibited by the centre or right sensors. Given this inconsistency, my experience with previous autofocus cameras, and the cost of the professional D800 body I do not accept that these focusing errors are within an acceptable level of tolerance.
How do I pursue this to an appropriate resolution - should they provide me with a replacement D800 body or arrange for a refund from the sales outlet?  The body was purchased around 10 months ago. Any lawyers with experience of retail law able to give me a steer?

Has anyone got experience of Nikon arranging a refund or a replacement body?

Much to my wife's confusion and frustration I have managed to get a used D3 body which I have much more confidence in.  I do use my photography as a source of income and I need to have confidence in the kit I'm using.

Thanks in advance for constructive comments.

Nikon D3 Nikon D800
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