X100 or wait for X100s?

Started Feb 11, 2013 | Discussions thread
TThorne
Senior MemberPosts: 2,146
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Re: Return policy works fine for Amazom
In reply to misterpepper, Feb 18, 2013

misterpepper wrote:

I don't understand why you are being so defensive. We both agree Amazon loses money on returns. You feel justified in using their return policy to your advantage, and you are well within your right to do so. I choose not to, even though there is no specific rule that says I shouldn't. All I've tried to do is to point out that even though it is allowed within the rules of Amazon, and even though Amazon is aware and plans for it to happen, it still hurts their bottom line.

That's actually not true. If more people make more purchases, turning their trust and loyalty to Amazon for a multitude of their needs, and the return policy and overall customer service plays a role in those decisions (it does), then it as arguable that the policy yields an overall positive affect on their bottom line.

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