Nikon responds- "rapid deterioration in the market occurred and fiercer competition"

jfriend00 wrote:

So, the path Nikon chose was to leave their customers uniformed unless they happened to notice that their camera was performing below how it should or happened upon some article like this. For me, that does not inspire confidence in a company that one buys a $3000 fine instrument from and commits many more thousands of dollars on lenses. I guess that's OK with you, but not with me. I think it's horrific customer care for an expensive, finely tuned product. I would expect to be able to subscribe to and receive important service advisories on such an expensive product.

What Nikon is telling the market now is that you have to thoroughly test your own product in all relevant ways in order to know whether it is performing properly, even after you just bought it because even if we (Nikon) know about a problem in our inventory or in recently purchased cameras, we won't be telling you about it. It's buyer-beware with the quality of new Nikon equipment.