Would you pay extra for ultimate QC?

Started 3 months ago | Question thread
TOF guy
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Re: Would you pay extra for ultimate QC?
In reply to Robin Casady, 3 months ago

Robin Casady wrote:

TOF guy wrote:

The D800 miscalibrated AF issue was so prevalent (20 to 30% of cameras affected) among the ones that were shipped in the first months that Nikon has no excuse for not having caught that up before the mass production begins ... unless it had been negligent in its testing of the first cameras out of production.

My armchair speculation: Let's imagine that Nikon has five machines that test and calibrate the AF before the cameras ship. This machines would be in the Sendai plant so they were subjected to the eartquake. Nikon did say that the Sendai factory sustained some damage from the quake.

You have a factory where they were trying to get three new models released. Then there is a disaster of horrific proportions. Some employees probably lost their homes. Many are likely to have lost friends or relatives. It is likely that many are traumatized by the event. Some probably left Nikon and moved away. A few may have been killed.

Nikon stated that none of Nikon's employees were killed. But the rest (sadly) seems plausible enough.

Who knows what it was like at Sendai when they were try to get the new cameras built? Did they loose key people and had to replace them with less experienced people? Were key people so traumatized that they couldn't concentrate properly? Hard to know, but it seems possible, even likely.

True

Given all that, I can imagine it possible that one of those machines did not get properly repaired/calibrated. If that happened, 20% of the cameras would have been set up improperly. Some of them that were out of alignment might have seemed to be in alignment. The calibration numbers for each AF point would not have been right.

Your "armchair" speculation - albeit we don't really know what happened - may very well be at least part of the story.

The AF system deals with tiny tolerances. It doesn't take much to throw focus off when shooting at f/1.4 or f/2.8.

That's why more QC control (and not less) is mandated after a disaster which has had a significant impact on the employees, has necessitated replacement of many parts of the production chain, the fact that some knowledgeable people have left, the tiny tolerances, all of that you have mentioned means more control.

The 20% of affected cameras would be acceptable if it were some obscure bug affecting the cameras. But the AF is a critical component and should have been tested. It cannot take long to see a problem with 20% of cameras affected. And we're not talking about a country on its way to industrialization with little knowledge of how to test a production line, we're talking about Japan.

Those employees who suffered from the tsunami will suffer some more if Nikon's sales decline because of the bad ad from the recent QC issues and Nikon has to let them go.

--
Thierry - posted as regular forum member

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