Could this be the reason why there are fewer clients calling?

That is a TERRIBLE reason for such programs to exist. The federal government is supposed to be as limited in scope as possible. It is not supposed to be an eternal safety net. SS, medicare, unemployment, food stamps, etc. are some of the absolutely most destructive forces that can be inserted into an economy. They are escalating in cost and therefore destabilizing forces that when left unchecked will inevitably lead to economic hardship on a national scale.

Exactly, and it not be our job as taxpayers to suffer such fools. Very limited governmental aid has its place, but such aid should be very limited in both scope and duration.

--
Any opinions I express are my own and do not represent DPReview.