I need ethical help !!

Started 3 months ago | Question thread
thomasw333
Regular MemberPosts: 148
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Re: I need ethical help !!
In reply to ebygum, 3 months ago

ebygum wrote:

I ordered a lens hood for my Sony RX1 from the Sony store for close to $150. They only charged me for ONE, but they shipped SIX - a $600 mistake. I am an honest man, so I called Sony so that I could ship the extra ones back. Guess what? They said that their records only showed one as being shipped, so "there was no way that they could accept the return of five, much less pay for the return shipping." They said I could return one of them and get a full refund, but that was the limit of what they could offer. You would have thought that I was asking a favor, rather than trying to do one.

The Sony store agent was very friendly and polite and actually suggested eBay !! Should I accept that suggestion, or send them back at my expense (assuming I can find a return address), or what? Advice would be appreciated.

If they are too stupid to get back their expensive merchandise after you went out of your way to return it, then it is yours. Sell the hoods and keep the money. Or give to charity if you would like. Or since you have so many, give some away to some members here, have a contest for best pic from the RX1 and give the top four winners a lens hood, keep one for back-up.

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