New dpreview rating suggestion .... what do you think?

Started Feb 11, 2013 | Discussions thread
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six34sigma
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New dpreview rating suggestion .... what do you think?
Feb 11, 2013

Believe dpreview should rate customer service departments of Nikon, Canon, Sony, Panasonic, Pentax etc. Buying a camera with a gold or silver rating is misleading if one cannot get it repaired, replaced or get courteous service when needed. It may be gold rated, but a brick if the manufacturer does not step up to the plate when needed or takes it into the shop for extended or a repeated number of times to get an issue fixed. This effort needs to be longitudinal since a snapshot won't be enough and information needs to flow in over time. Would certainly want to recognize improvements over time and also any degradation in customer service. There would be many obstacles and statistical bias to overcome in setting up such a rating but would be worth it.

I for one would find value in factoring customer service into a buying decision. What do you think, would you care about such a rating?

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Regards,
Sanjay

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