Stripped thread on a Giotto 5011 head

Started Jan 20, 2013 | Discussions thread
ropausa
Regular MemberPosts: 177
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Re: Stripped thread on a Giotto 5011 head
In reply to Hofendis, Feb 2, 2013

Hofendis wrote:

After a lot of searching, I found a US contact page (don't care to look for it again, as my new Manfrotto head is due to be delivered on Monday). No answer at all from my inquiry and - as I purchased the Giotto on Amazon - I don't believe there's a way to get help from them the way there might be from BH, Adorama, etc. - the main online distributors that I usually use when buying equipment. (The Manfrotto head is coming from BH.) I'll probably stay away from folks like Giotto in the future since there doesn't seem to be a way to get support for their products.

Easiest way is to call their 800 number but I will bet you that you mis-typed their email address. My experience is that they answer very fast. Sometimes the same day.

I just Googled and found www.giottosusa.com with a USA address, USA service address and number, 800 number for toll free and a service number phone number.

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