So what is the truth, Fuji?

I believe you are right about this. That is why it is helpful to let them know what is missing and where things could be improved from a customers standpoint, vs a few people out there who think they are helping Fuji by always telling them that everything is great. I suspect those people have very low achieving children.

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A lie gets halfway around the world before the truth has a chance to get its pants on. - Sir Winston Churchill