B&H selling returned products: Question for Mr. Henry Posner

Started Jan 26, 2013 | Discussions thread
klauspauk
Contributing MemberPosts: 633Gear list
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Re: B&H selling returned products: Question for Mr. Henry Posner
In reply to henryp, Jan 29, 2013

henryp wrote:

Reilly Diefenbach wrote:

Evidently, Jeff, you haven't been following the progress of this and simlar threads, for which I can hardly blame you. It is B&H's policy (correct me if I err, Henry) to sell a camera, have it returned with fewer than 200 shots within 30 days and issue a refund, then sell it again as new ...

Unfortunately this significantly oversimplifies a more complex, nuanced, and individualized process. To hold to the same level of oversimplicity for the moment, you are incorrect. More accurately it is B&H's policy to consider and evaluate each return individually.

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Henry Posner
B&H Photo-Video

I understand your careful approach. There is not much of a choice based on the fact that almost every internet business offers returns without restocking fees.

On the other hand,it is possible that a buyer receives (what he thinks) is a factory fresh camera , the manual is not shrink-wrapped anymore, the protective plastic on the LCD is removed and so on.

To be honest, I wouldn't be happy about that.

I have purchased several cameras, lenses and computer tablets from "Amazon warehouse deals".

I knew that these were previous customer returns and was always pleased when they were in Mint or like new condition.

After all the discussion on the subject I will hesitate to buy form B&H because you fail to inform a customer that the camera you sell him might not be new.

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