B&H selling returned products: Question for Mr. Henry Posner

Confused of Malvern wrote:

I don't make a habit of returning goods - but once or twice in my life I've bought camera gear that turned out to be not as I expected/not suitable for my needs and I was very glad i could return it free of charge.

I would never buy anything from a retailer who charged a restocking fee. In my experience the best retailers always allow free refunds or exchanges and it is a standard of service i have come to expect. It also makes good business sense. I have no doubt that retailers sell far more merchandise because people know they can return it if necessary whereas they might otherwise be more wary, than they ever have returned.

By the same token, I have no problem at all being sold goods as new which may have previously been returned by someone else, provided they are in pristine condition, unsoiled and unmarked. The first thing I am going to do with any product is to take it out of its box........there is no detriment to me merely because someone else had already taken it out and put it back again.

--
Confused of Malvern
'The greatest fool can ask more than the wisest man can answer'