B&H selling returned products: Question for Mr. Henry Posner

I have no problem with a restocking fee at all. However, some customers clearly favor a free returns policy. To get that, realistically they need to expect to pay more, and/or face the risk that what they receive might be a 'pristine' return item.

Vendors are going to try to tune their policies between price pressure, return-policy pressure, and customer satisfaction pressure (no one likes an unhappy customer--it's bad for business). Since all three measures are available to the informed customer, I don't see that government enforcement of a single approach helps. Some will charge more, some with re-sell more, and some will charge restocking fees. Let the vendors compete.

bob