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Re: B&H selling returned products: Question for Mr. Henry Posner
In reply to Slider44,
4 months ago
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Slider44 wrote:
gamarala wrote:
On November 8, 2007 Mr. Posner stated in fredmiranda.com forum that "if a product is returned in pristine as-new condition and the reason for the return is something OTHER THAN "It's not working correctly," it will either go back on the shelf or become an "open box" item or go to the used dept, depending on individual circumstances."
Link: http://www.fredmiranda.com/forum/topic/587262
Does B&H still sell returned goods as new or have yo changed this practice after 2007?
Can you explain or give examples of "individual circumstances" where returns go back on the self?
Isn't it unethical and/or illegal to sell goods that have been sold before as new?
No, in fact very normal. What about all of those camera's in your local stores that are new, yet people pick them up and hold them, test them, and even fire off a few shots? Does that mean that store can not sell that item as new after someone handles it?
They are usually samples for that intended purpose.
Let's say, I buy a new camera from B&H Photo, and I get it in the mail. I don't even open it as I have had a change of mind. So, I call and get return authorization and send it back.
The item has never been opened, handled or used. So, of course they will place in back in stock as new.
Common sense. Many stores have a policy that states unopened packages are accepted. The reality today is that many people have the means to repackage items as new! Women take things back to dress shops and even Goodwill with the tags still on because they have the mechanical tagger at home.
This is why the used prom dress market games girls that don't know the ropes! They think "still has tags on dress" means that the dress couldn't have been worn before, when in fact it might've been worn to several proms.
B&H Photo is perhaps, if not, the single most respected online Electronics store on this planet. A quick review of their ratings will show you that also. So, please don't think for a second that B&H Photo would jeopardize their superior ratings by selling USED cameras as new. The key word being, USED.
I think B&H is great; one of my favorite stores. But that doesn't mean they're perfect and because they are so large, they can, and do (like other large stores) do things that aren't often in the best interest of the consumer.
I have got nothing but excellent service fro B&H but I feel if you are still selling returned products as new, you should clearly inform the customers that products have been sold before.
If you are getting excellent service, then perhaps you should stop at that, and not risk making accusations that are clearly unfounded.
Unfounded? I've spent large amounts at B&H, but receiving obviously used items isn't an "unfounded" claim that people are making that's for sure.
Again, every store on this planet sells some returned items as new. Just because the item has been previously SOLD, does not mean it was USED.
Incorrect. Every store doesn't. More than one has restocking fee and discounts previously received items.
Finally, go to a local camera store and handle a few camera's. Click off a few test shots, and then see if they put that camera back on the shelf as NEW.
Of course not- they usually put it right back on the sample rack with the other samples... and since the local camera store is more apt to have batteries that have been on the shelf for 2 years (speaking from experience), and prices that make you cry faster than an onion, I buy almost exclusively online.
I would not buy a "new" camera from a local store that looks like it's been taken out and tested like a floor model.
--
Slider44
--
Teila K. Day
http://teiladay.com
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