B&H selling used as new? Bottom line..

Started 4 months ago | Discussion thread
klauspauk
Regular MemberPosts: 430
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Re: Interesting Absence ?
In reply to Detail Man, 4 months ago

Detail Man wrote:

This is interesting. Note that B&H states that all previously owned merchandise sold in their "Used" categories have what appears to be an invalidated manufacturer warranty as a result:

... all the merchandise sold through our used department is out of the manufacturer's warranty ...

http://www.bhphotovideo.com/find/UsedConditions.jsp

Note that category "10" of used equipment conditions describes the situation of equipment that a customer has purchased (thus, it would seem, materially "owned"),

10 - Preowned equipment, but appears as new

http://www.bhphotovideo.com/find/UsedConditions.jsp

It seems likely that some percentage of purchased equipment is returned without defect to B&H. It seems that some percentage of such returned equipment would be rated as category "10".

(Alternatively, perhaps) categories 9+ or 9 as other possibilities for categorization (but none of such previously owned equipment appears to be covered by the original manufacturer's warranty).

So I went to the "Used Equipment All Digital Cameras" web-pages. Did not find a single camera that was rated as category "10" from Page 1 on - until I reached Page 8 and found one single example:

http://www.bhphotovideo.com/c/product/800925665-USE/nikon_25488_d600_digital_camera_body.html

I did not proceed onward past web-page 8:

http://www.bhphotovideo.com/c/buy/All-Digital-Cameras/ci/2891/pn/8/N/4294182648

It may be that other examples (of "10") exist somewhere on the following web-pages in that class.

It might seem that a (for any reason) returned piece of equipment is "previously owned" merchandise. It appears (from B&H's statement) that the manufacturer warranty is voided as a result of being "previously owned". What then is happening to that likely percentage of returned items ?

You said it already: Technically the warranty is voided since manufacturers usually honor the warranty only for the original owner.

So it is time for the camera and lens makers to give a warranty no matter who purchased it first. Hard drive manufacturers usually calculate the warranty based on the shipping date plus 3 months. In case of a warranty claim the consumer needs to only supply a serial number, no proof of purchase is required.

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