B&H selling used as new? Bottom line..

I spoke with one dealer here in Dublin recently who tells me his margins are from 4% to 10%.  I'd be surprised if any dealer in this economy and the photographic industry is making a large margin of any kind.

So returns hurt big time.  They don't just eat profit, they eat more than profit.

I'm astonished that camera dealers in the US can exist at all given the unreasonable expectation of customers to buy-and-try goods.

If you sold your used car and the buyer came back a day or two later because they changed their mind, how would you react ?  Surely it's unreasonable to expect more from a business ?

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StephenG