Fujifilm warranty is absolutely horrible!

Started Jan 24, 2013 | Discussions thread
fiftymm
New MemberPosts: 23Gear list
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Re: Fujifilm UK warranty is absolutely awesome!
In reply to unangelino, Jan 25, 2013

The OP wasn't asking Fuji to repair any accidental damage under warranty. He just wanted a defect in manufacturing repaired.

There is definitely a grey area here. At what point does normal wear and tear become "damage"? And should slight cosmetic damage invalidate a warranty?

It is an expensive camera and a good warranty should be part of the package.

Sorry, but there's no grey area.

Accidental damage to a Fuji camera nullifies their warranty. Their warranty text is online for all to see. That means if the camera's LCD is damaged by accident they can refuse to fix what would otherwise be a warranted repair to the lens, for example.

Sad but true...

If Fujifilm really attempts to interrupt the text as what you just wrote - "scratched the LCD? That's damage - you no longer have a warranty and we can't fix the lens!" then most would agree that it's a horrible warranty.

I always thought that the text meant - if you scratch the LCD, we won't cover that under warranty, which would be fair. To say that they won't fix the lens is unfair.

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