Fujifilm warranty is absolutely horrible!

Started Jan 24, 2013 | Discussions thread
fiftymm
New MemberPosts: 23Gear list
Like?
Re: Fujifilm UK warranty is absolutely awesome!
In reply to unangelino, Jan 25, 2013

Did you look at the photo? The damage was purely due to the viewfinder cover being pushed out of place - probably due to compression in luggage. 1) I certainly didn't notice it, 2) is purely cosmetic, 3) should not affect a physical switch (which happens to work right now - it's intermittently jamming) . So instead of even looking at what the problem might be, Fujifilm invalidated the my entire warranty due to what is a effectively a cosmetic flaw! Read the paperwork in the last photo.

Are you displeased with Fuji's warranty (which doesn't apply to cameras that have been damaged by accident) or with Fuji's unwillingness to ignore their warranty limitations?

So if one scratches the LCD on a camera, this is considered damage, and should invalidate the ENTIRE WARRANTY, and one should not be able to get warranty service if, say, the battery door is stuck? If so, isn't that the definition of crappy warranty, esp for a camera that was selling for $1800??

 fiftymm's gear list:fiftymm's gear list
Nikon D700 Nikon D3S Fujifilm X-Pro1 +1 more
Reply   Reply with quote   Complain
Post (hide subjects)Posted by
(unknown member)
Keyboard shortcuts:
FForum PPrevious NNext WNext unread UUpvote SSubscribe RReply QQuote BBookmark post MMy threads
Color scheme? Blue / Yellow