Dealers Intentionally deceive Customers with Used/Returned Equipments? Locked

davidmail811 wrote:

I am a customer, and when I complain to a larger business like B&H, I hope to remain anonymous, for obvious reasons.

I have made 3 major purchases (along with other small purchases) from B&H since 2010. They are Canon Powershot G11 camera ( 2010, Order #1014750596) , Sony MDR-SA3000 Hi-Fi Stereo Headphones ( 2011, Order #1015922355), and Canon 60D DSLR with 18-135mm Kit Lens, Canon EF 70-300mm USM IS Lens ( 2013, Order#1024060709), and a Canon 70-200mm F/4 L lens ( Haven’t received it, still in transport)

The first item I received, Canon G11, was missing internal packaging for the camera body. When I opened the box, the in the compartment was naked, without any wrappings or protection. I did kept the camera and I thought it was the way it was, until I watched unboxing videos from Youtube which all the G11 bodies were carefully packaged from the factory.

The second item, Sony Headphone ($168), came with a opened box, broken/pealed seal, and clearly visible signs of use (scratch, wears on the ear muffs). I returned it.

The third order, Order#1024060709, both the camera body, and the separately sold lens ( 70-300mm, a separate item in a separate package) shown unreasonable amount of dusts when I received them. After I opened the camera lens mount I noticed there were unreasonable amount of dusts/debris stuck on the mirror, one of which was nearly 1mm in diameter. I have to carefully clean them before I can attach the lens. The product package of the camera was a little dirty too, with curled edges and a mildly torn corner. The product package of the 70-300mm lens showed some cosmetic scratches.

IF people can make the "mistake" of sell used items as new at the cost of consumers, why didn't I ever received anything brand new when I purchased from the used department? From what I have read and researched, it does not seem to be an isolated problem.

Yes, I have trusted B&H for years in the past. But when I spoke with them on the phone this time about the issues, their customer service was not very polite, unwilling and reluctantly said sorry. I have to wait another 2 weeks for my item to be exchanged. After all, I have to wait 3 weeks (21 days) for my order.

They DECLINED my request to offer 2ndday shipping for the return and exchange, even though I told them My photography CLASS have already started, and I have a very special event in the early Feb, so I urgently need the camera. I asked them in email that if they can offer a 10% discount for this order as a result of these issues, the customer agent responded, but did not mention anything about my request for the 10% discount.

HONESTLY, IMHO, WHEN COMPARE TO THE SERVICE AND SPEED OF DELIVERY FROM AMAZON AND COSTCO, I THINK THIS IS NOT UP TO THE PRO STANDARD.