3 hours ago
3
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Re: Fujifilm warranty is absolutely horrible!
In reply to hellocrowley,
5 months ago
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hellocrowley wrote:
fiftymm wrote:
Zardoz wrote:
fiftymm wrote:
Not sure what you mean by "normal". This is supposed to be a professional camera,
What do you mean, exactly, by "professional camera"? It's clearly not in the same build class as Nikon/Canon/et al.'s "professional cameras" (which can be supported by a specialized professional service department (e.g. NPS), a service Fuji doesn't offer).
The local Fujifilm service center told me that they don't handle repairs of the X Pro-1 as all pro cameras have to be sent to NJ. Not to mention, Fuji does call this a pro camera in the very name. But hey, a Nikon D700 is also not a pro camera, and neither is a D300 - which I've dropped onto the concrete side walk before.
But this is really besides the point - even a supposed impact (again, I don't know if it did happen) should not void the warranty on every item of the camera, including things that have nothing to do with the suppose area of impact!
I'll tell you what Pro service is. When I sent my 1Ds in to fix back focus problem, they offered me next day shipping and a replacement body. Also, when my 70-200 2.8L fell on the concrete pavement, the only thing that broke was the B+W filter.
The PRO in XPro1 stands for PROsumer, at best.
Even prosumer equipment gets better service with better access to and follow up from repair/delivery. It's a disservice to prosumer devices and manufacturers to liken the X-Pro 1 to a real prosumer device.
The Pro in X pro is only a marketing term which is applied DIRECTLY to the name. No self-respecting prosumer gear ever prints 'pro' anywhere on its body.
Fujifilm 'pro' is as good as Gillettes' is and that is it.
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