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Re: Fujifilm warranty is absolutely horrible!
In reply to Chris Dodkin,
4 months ago
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Chris Dodkin wrote:
With all due respect Joel - you have no way to know what has occurred, who this person is, how they treated their camera, or if they indeed have one.
They only popped up today to share their sad story - no track record
Could be someone who's so upset that they joined to tell everyone else
Does sound odd that so many on here have had exactly the opposite experience of Fuji service
Who knows - no way to tell
--
http://www.dodkin.com
Chris@1D-Images.com
Mac Pro/MacBook Pro/iPods/iPhones/iPad
No way to tell, indeed. But, if true, it paints Fuji in exactly the light their 'professional' label for the X-Pro 1 shouldn't. True or not, a comment here cannot take away the fact that Fujifilm are BSing their customers and playing backwater restaurant authenticity on the mirrorless market simply because.
Strip 'Pro' from the name, establish realistic services for professionals, extend services worldwide, and support the hardware. That is what Fujifilm need to do. Gadgets and whee-doo's we have. Fuji just make them more ergonomic and interesting. Proper professional services we do not have anywhere in the mirrorless market apart from (to a certain extent) Leica.
Unfortunately, it is par for the course with Japanese companies. By and large, they haven't embraced foreign modus operandi; instead, they do things the way they always have in a country without a real government and consumer watchgroups. Companies rule this nation and get away with what would amounts to murder in Europe and maybe even North America (another place where customers get hammered, but not quite as badly).
Fuji need to step out of their stupid Japanese pigheaded obnoxiousness and make a real ecosystem, including services, including a culture of support. If they don't, they're just the Japanese company that have discovered ergonomics.
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