What's the longest a Canon service center took with your repair?

Started Jan 16, 2013 | Discussions thread
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newpentaxfan Contributing Member • Posts: 661
What's the longest a Canon service center took with your repair?

I sent my Canon 5D3 to the Irvine Service Center. It arrived on Friday the 4th. It still has not even been entered into the system. I've called the customer service number (which routes to Virginia), and they simply tell me that Irvine is backed up and very busy. I've sent cameras and lenses there at least four times and I've never waited even close to this long for a repair to be entered into their system; in fact, I usually have my equipment back in my hands by now. (I'm not a CPS member, although after this experience, I think I'll become one.)

Should I be concerned, or is this not unusual?

Canon EOS 5D Mark III
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