Need source for Profoto parts

Started Jan 4, 2013 | Discussions thread
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kaholt
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Need source for Profoto parts
Jan 4, 2013

I am looking for a parts supplier for Profoto gear.  I tried calling Profoto's U.S. distributor - the MAC group - but they couldn't help me.

I need a new internal diffuser for a RFi 2x3 softbox.  Somehow I managed to destroy mine when taking the softbox apart as I tore the snap off the fabric.

Profoto isn't exactly inexpensive, so I guess I would expect a slightly higher level of customer support.  However it doesn't appear they stock any replacement items for their light modifiers.  Apparently they are handled as "disposable" items.  Had I known this in advance I might have standardized on Chimera instead, although I have no idea if they are any better in this regard.

I suppose my other alternative is to get the right type of fabric and find a seamstress to make a new one for me.

Anyone have any ideas?  I tried B&H and they were helpful but couldnt get the part either.

Keith

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